Commonly Asked Questions
The Info You’re After
Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, get in touch with us.
What is your return policy?
Returns are considered on a case by case basis. You can file a claim within 5 days of being delivered. Each item is examined and packaged carefully by our team to ensure safe delivery to you. If you need to start a return claim email us at thecraftybookshlefco@gmail.com with pictures and explanation. We will get back to you within 48 hours by one of our team members togo over any additional information we may need.
How can I submit a potential product?
Got a potential item that would fit our store? That's amazing. You can submit your ideas by emailing us at thecraftybookshelfco@gmail.com with the subject line: THE NEXT BIG ITEM. If your idea is chosen you will receive an email with more details and a one-time coupon to use during your next shopping experience!
How long before I get my order?
All orders are processed, processed, and packaged within 48 hours. Times may vary depending on the time of year and shipping times. All orders will receive tracking information once available.